Dr. Ritwiz Bihari ("us", "we", or "our") operates the https://www.drritwizbihari.in website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you, and to facilitate contact and appointment requests.

Types of Data Collected

Personal Data

While using our Service, particularly through contact forms or appointment request forms, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Medical information (if voluntarily provided by you for the purpose of inquiry or appointment booking, which you provide at your own discretion understanding it is for the purpose of seeking medical consultation or information)
Cookies and Usage Data

Provision of medical information is voluntary and is used solely for the purpose of assessing your request for consultation or providing relevant information.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. By continuing to use our Service without changing your cookie settings, you hereby acknowledge and agree to our use of cookies.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Analytics Cookies. We use Analytics Cookies (e.g., from Google Analytics) to collect information about your use of the Service.

2. Use of Data

Dr. Ritwiz Bihari uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To respond to your inquiries and appointment requests, which may include using medical information you voluntarily provide to assess your needs for consultation.
To provide patient care and support (if applicable, following an appointment request)
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

We will not use your Personal Data for marketing purposes without your explicit consent.

3. Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

To opt out of being tracked by Google Analytics across all websites, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.

4. Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Dr. Ritwiz Bihari will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

5. Disclosure Of Data

Legal Requirements

Dr. Ritwiz Bihari may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation or a valid request by public authorities (e.g. a court or a government agency).
To protect and defend the rights or property of Dr. Ritwiz Bihari.
To prevent or investigate possible wrongdoing in connection with the Service.
To protect the personal safety of users of the Service or the public.
To protect against legal liability.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

6. Security Of Data

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, such as HTTPS for data transmission. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we aim to protect your Personal Data, we cannot guarantee its absolute security. Any transmission of Personal Data is at your own risk.

7. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used (e.g., Google Analytics as mentioned above, or website hosting providers). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR for EU residents, or relevant Indian data protection laws), you may have certain rights regarding your personal data. These rights may include:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.

For users in India, your rights will be governed by applicable Indian laws, including the Digital Personal Data Protection Act, as and when it is fully enacted and applicable.

9. Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

10. Children's Privacy

Our Service does not knowingly address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By visiting this page on our website: https://www.drritwizbihari.in/contact
By mail: Chandan Hospital, Faizabad Rd, Near Chinhat Tiraha, Lucknow, Uttar Pradesh 226028, India (For Official Correspondence)